Frequently Asked Questions
Find answers to common questions about our services and processes.
General Queries
We offer a wide range of expert solutions tailored to your business needs, specializing in technology, design, and strategic consulting. Our goal is to help your brand grow through innovation and quality.
Absolutely! We understand that every business is unique. We offer flexible packages and can create a personalized plan that fits your specific goals and budget.
You can contact our support team via the “Contact Us” button on our website or by emailing our official help desk. We typically respond to all inquiries within 24 business hours.
The timeline depends on the project’s complexity. Small tasks may take a few days, while larger projects can take several weeks. We provide a clear schedule during the initial consultation.
Our main headquarters is located in Abu Dhabi , but we operate primarily as a digital-first company. While most of our work is done remotely to maintain speed and efficiency, we are happy to schedule in-person meetings for local clients by prior appointment.
We work with a variety of businesses, from small startups to established enterprises. While we don’t have a rigid “minimum,” we do assess each project to ensure we can provide the high quality of service you deserve within your budget constraints.
Transparency is key for us. You will be assigned a dedicated project manager who will provide weekly updates. Additionally, we use project management tools where you can track milestones and see real-time progress at any stage.
Service & Process
Yes, we work with clients globally. We use professional communication and project management tools to ensure a seamless experience regardless of your time zone.
We accept all major payment methods, including Credit/Debit cards, Bank Transfers, and secure online payment gateways. Payment terms are discussed and agreed upon before we start.
Yes, we provide a standard support period after project delivery to ensure everything is running smoothly. We also offer extended maintenance plans for long-term peace of mind.
Data security is our top priority. We follow industry-standard protocols and are happy to sign Non-Disclosure Agreements (NDA) to ensure your intellectual property remains 100% confidential.
Yes, we believe in a collaborative approach. You will be involved at key milestones from initial brainstorming and wireframing to final feedback rounds to ensure the end result aligns perfectly with your vision.
Customer satisfaction is our benchmark. We include a specific number of revision rounds in every contract. If you are still not satisfied, our management team will work with you to find a solution that meets your expectations.
Absolutely. Once a project is handed over, we provide documentation and a walkthrough session (via video call or in person) to ensure your team knows exactly how to manage and use the new system efficiently.